From Detractors to Promoters: A comparative analysis of patient experience drivers across Net Promoter Score subcategories
Key Points:
- Identifies drivers that differentiate detractors, passives, and promoters in patient experience.
- Uses comparative analysis to enhance healthcare service quality and satisfaction.
- Aims to help healthcare organizations boost patient loyalty and advocacy.
Description
This study examines the key factors influencing patient experiences across Net Promoter Score (NPS) subcategories, from detractors to promoters. By analyzing patient feedback, it provides insights into improving healthcare satisfaction and fostering positive patient engagement.
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