Family Satisfaction with End-of-Life Care

End-of-Life Care: Introduction

End-of-life care is a critical aspect of healthcare that encompasses the physical, emotional, and spiritual needs of patients and their families during the final stages of life. This care aims not only to alleviate suffering but also to ensure that patients die with dignity and families feel supported throughout the process. The concept of a “good death” has gained attention in nursing and healthcare research, underscoring the importance of family satisfaction in the delivery of end-of-life care.

Nursing Concerns Other Than Basic Care

Nurses play a unique and vital role in providing care that extends beyond basic medical needs. They are often the primary point of contact for patients and their families, allowing them to assess and address emotional, psychological, and spiritual needs. Effective end-of-life care requires an understanding of the patient’s experiences and the family’s dynamics, as well as the complexities involved in the dying process.

Unfortunately, research about the needs of dying patients and their families remains limited. Many nurses feel unprepared to lead interdisciplinary efforts to establish evidence-based practices in end-of-life care due to the lack of comprehensive research in this area. This gap in knowledge emphasizes the need for continued investigation into family perspectives, the quality of patient care, and overall satisfaction with the end-of-life experience.

Dying Family Views About It

Research conducted by Teno et al. (2004) evaluated the dying experience of individuals in both home and institutional settings. The study sampled 3,275 death certificates across 22 states, resulting in 1,578 interviews that provided national estimates of the dying experience for approximately 1.97 million deaths in 2000.

Findings on Dying Experiences

The findings revealed that a significant portion of patients died in institutional settings (67.1%), with a smaller percentage dying at home (32.9%). Among those who died at home, only 12.5% received nursing services, while 38.2% did not receive any nursing support, and 49.3% received hospice care. Alarmingly, one-third of family members reported insufficient emotional support for the patient or concerns regarding the emotional support provided to themselves. In contrast, only about one-fifth of families receiving home hospice services reported similar concerns.

Interestingly, nursing home residents were reported to have experienced a lack of respect during their end-of-life care. In comparison, 70.7% of families of patients receiving hospice services rated the care as “excellent,” a stark contrast to the satisfaction levels among those in institutional settings.

Areas for Improvement

Despite these positive ratings, there remains room for improvement in hospice care, as one in four respondents indicated unmet needs in managing dyspnea and emotional support. These insights highlight the complexities of dying and the need for continuous improvement in the care provided to both patients and families.

Patient Comfort and Family Satisfaction by Baker Study

Baker et al. (2000) conducted a study to examine family satisfaction regarding patient comfort, communication, and decision-making at the end of life. The study involved surrogate respondents, predominantly family members, for 767 seriously ill hospitalized adults who had passed away.

Study Design

This prospective cohort study randomized patients into two groups: those receiving usual care and those receiving an intervention that included clinical nurse specialists to assist with symptom control and facilitate communication and decision-making. The intervention was part of the Study to Understand Forecasts and Preferences for Outcomes and Risks of Treatments (SUPPORT), aimed at improving patient comfort and family involvement in care.

Key Findings

The results showed that 84% of family members expressed no dissatisfaction with patient comfort, while 70% reported satisfaction with communication and decision-making. However, the hospital site emerged as the only factor significantly related to both measures of satisfaction, suggesting that structural aspects of care directly influence family experiences.

Notably, satisfaction with patient comfort decreased as the financial burden of the patient’s illness increased, indicating that those with fewer resources might receive less comfort-oriented care. The SUPPORT interventions appeared to be particularly beneficial for patients who died after their index hospitalization.

Broader Implications

The study also identified that male family members expressed lower levels of satisfaction. The broader implications of these findings emphasize the need for targeted interventions to address specific demographics and situations, ensuring equitable access to comfort and support during end-of-life care.

Study Conclusions

The research conducted by Baker and others sheds light on the components of a good death, which include pain and symptom management, clear decision-making, preparation for death, and psychosocial support. While many areas of patient and family needs are being adequately addressed, dissatisfaction remains in certain aspects of care, indicating the necessity for ongoing research and improvement.

Areas for Future Research

Further investigation is needed to define what constitutes a good death comprehensively. A more diverse and randomized sample of patients and families—beyond healthcare professionals—is crucial to understanding the nuances of end-of-life care experiences. Such research could incorporate variables such as the effectiveness of different care models, the role of healthcare professionals in addressing needs, and the impact of socio-economic factors on family satisfaction.

Why Dying Care is Important in Health Care

Caring for the terminally ill is a fundamental aspect of nursing and healthcare practice. It extends beyond the physical management of symptoms to encompass emotional and spiritual care. As patients approach the end of life, their needs often change, and so do the needs of their families.

Holistic Approach to End-of-Life Care

End-of-life care emphasizes a holistic approach, recognizing that psychosocial and spiritual issues are as important as physiological concerns. Nurses, therefore, play a pivotal role in facilitating conversations about death, supporting families through grief, and ensuring that patients’ wishes are respected and fulfilled.

Importance of Family Satisfaction

Family satisfaction in end-of-life care is a vital indicator of the quality of care provided. Satisfied families are more likely to feel supported, less anxious, and better equipped to cope with their loved one’s passing. Conversely, dissatisfaction can lead to unresolved grief and feelings of guilt or anger, impacting long-term family dynamics and mental health.

Conclusion

The complexities of end-of-life care highlight the importance of integrating family perspectives into care practices. As research continues to evolve, it is essential for healthcare providers, especially nurses, to adopt a holistic, patient-centered approach that prioritizes both the needs of the dying patient and their family.

Through evidence-based practices and ongoing research, healthcare systems can improve the quality of end-of-life care, ensuring that patients experience a good death while families receive the emotional and practical support they need. As we deepen our understanding of the nuances surrounding end-of-life care, we can strive to enhance the overall quality of life for both patients and their families in these critical moments.

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